The WOWPASS Airport Package is a must-have for your trip to Korea, offering both the WOWPASS card and SIM card together at the airport. The WOWPASS card also functions as a transportation card, making it a convenient all-in-one solution for your travel needs. Additionally, you can purchase the membership and SIM card at a discounted price with this package.

2. What is the difference between ordinary WOWPASS cards and those included in airport package?

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WOWPASS cards included in airport package have three major benefits compared to the ordinary WOWPASS cards.

You can receive the WOWPASS cards at major Korean airports' arrival floors(Incheon Airport T1/T2, Gimpo Airport, Gimhae Airport, Jeju Airport and Daegu Airport) right after landing.

Your card has an initially charged 10,000 KRW transit (Tmoney) balance, so that you can get on the subway / bus without charging it.

You can enjoy a 20% discount on the card fee (one-time membership fee) from 5,000 KRW to 4,000 KRW!

3. How much balance is on the WOWPASS card included in the airport package?

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The initial balance on the WOWPASS card is 0 KRW, but the transportation card (Tmoney) balance is preloaded with 10,000 KRW for immediate use.
If you use the preloaded amount: After receiving the package, register the card in the app, and the balance will be reflected immediately. Please make sure to register the card using the email address account that you used to reserve the airport package

4. Can I purchase just a SIM card or WOWPASS card?

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The airport package cannot be purchased separately, but you can buy a WOWPASS card separately at the WOWPASS kiosk.

How to Use the Airport Package

5. How do I purchase the WOWPASS Airport Package?

Download the WOWPASS app.

After signing up, click on the airport package banner on the home screen.

Select the desired product and proceed with payment. (Supported payment methods: Credit card, Mobile payment platforms)

Reservation complete!

6. How do I pick up the WOWPASS Airport Package?

On the reservation date, go to the SKT booth at the airport you selected in the WOWPASS app.
(Incheon Airport T1/T2, Gimpo Airport, Gimhae Airport, Jeju Airport, Daegu Airport)

Show your voucher code and passport to the staff.

Receive the package containing WOWPASS and SIM card all at once and activate it immediately.
*Reservations can be made only up to one day before the pickup date; same-day reservations are not possible.

Top up your WOWPASS card using the WOWPASS kiosks at the airport or in the city.
In-app top up is also available via credit card and mobile pay after registering the card in the app.

7. Can I receive the package on the same day as my reservation?

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You can only pick up the package from the day after your reservation.

8. I selected the wrong pickup date/location. Can I make a change?

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Please contact the WOWPASS customer service hotline.
https://www.orangesquare.kr/en/wowpass-customer-service

9. Can I use the WOWPASS card immediately after package pickup?

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The WOWPASS card received at the airport can be used after top-up at a WOWPASS kiosk or by registering and topping up the card via the app.

1. Incheon Airport Station: 
After purchasing an AREX direct train ticket at Incheon Airport T1 or T2 stations, you can find the machines inside the gate. (Operational from 06:00 to 22:50). Note that passengers using regular trains cannot use these machines; please use the WOWPASS machines in the city instead.

2. Gimpo Airport Station: 
Three WOWPASS machines are available in the corridor leading to the subway from the international terminal. (06:00 to 24:00)

3. Jeju Airport:
Machines are installed at Gate 5 in the international arrival area and Gate 3 in the domestic arrival area.

*Currently, there are no kiosks installed at Gimhae Airport or Daegu Airport.

4. Other locations 
Over 200 machines are installed at major subway stations, hotels, and tourist spots in Korea.
For detailed locations, please check the link or the app's device 'Find a Machine' menu.

Airport Package Cancellation and Refund

10. Can I get a refund after paying for WOWPASS Airport Package?

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The period during which you can apply for a refund varies depending on the airport package reservation date and whether the product has been received. For detailed information, please check the airport package refund policy. 

USIM / eSIM

11. What type of SIM cards can I choose in the WOWPASS Airport Package?

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You can choose either a virtual eSIM or physical USIM cards of all sizes.

12. Are there phones incompatible with the SIM card provided in the package?

Most phones are compatible, but please check the following cases to ensure compatibility:

If your phone is country-locked: You need to unlock the phone for use with a prepaid SIM card. Contact your home country’s carrier to unlock the phone before using the SIM card.

If you have used another SIM card in Korea: The SIM card may not activate. If activation is not possible at the counter, please contact WOWPASS customer service.

SIM cards cannot be used if the following conditions apply: Country lock / Carrier lock / SIM lock status / US Verizon 3G carrier / US Sprint carrier / Japan AU 3G, Softbank carrier / Japan Docomo users (excluding Android phone users who unlocked SIM in Japan and Apple phone users who purchased their phones from Apple Store)

iPhones purchased in China or Hong Kong: Although the device may have an ADD ESIM feature, eSIM usage is not supported.

13. What should I do if there is a problem with the SIM card?

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If you are near the SKT counter where you received the SIM card:
Please inquire directly with the SKT counter staff.

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If you have moved to the city:

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Contact SKT customer service directly for multilingual assistance.

Tel: 080-2525-011(Korea domestic only)

Email: skroaming@sktelecom.com

Line customer service link (24 hours): https://lin.ee/HtBb0tQ

Facebook customer service link (24 hours): https://www.facebook.com/100803349533651

whatsapp: https://wa.me/message/QIC2ZLNIWLN6F1

14. Does the SIM card come with a Korean cell phone number?

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Yes. Your SIM card (both eSIM and USIM) come with a Korean phone number. You can receive SMS messages or phone calls for free. Outgoing messages and phone calls are not supported currently, and will be made available in near future. 

15. Is the LTE data limitless? Or is there a speed limit?

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For both eSIM and USIM, there is no limit to the data amount during your validity period. The maximum speed is at 10Mbps.

16. Can I use the SIM card for hotspot?

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Yes, you can. 

17. Which telecom company provides the SIM card in the Airport Package?

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SK Telecom provides the SIM cards. SK Telecom is the largest telecom service provider used by the majority of Koreans.