What is the Food Delivery service?
1. What is contactless delivery in Food Delivery?
•
Contactless delivery means you can receive your food without directly meeting the delivery driver.
•
Based on the hotel information you provide when placing your order, the delivery driver will bring your food to the hotel front desk.
•
Once the delivery is complete, you'll receive a notification and can pick up your food at the front desk.
•
In some cases, you may also pick up your food at a designated hotel pickup zone.
•
There is no need to communicate or come into contact with the delivery driver.
2. Where is the food delivered?
•
Based on the hotel information you provide during the order, the food will be delivered to the hotel front desk.
•
Alternatively, you may be able to pick up the food at the hotel pickup zone.
•
Make sure to enter accurate hotel information including the "front desk floor" to ensure safe delivery.
•
The delivery will proceed based on the information you provide, so please fill out each field carefully.
Order and Delivery Process
3. How do I communicate with the delivery driver?
•
Communication with the delivery driver is handled by WOW Buddy, a service assistant from WOWPASS, not the customer.
•
Once you receive a "Delivery Completed" notification, you can pick up the food at the hotel front desk.
•
If there is a need to contact you, WOW Buddy will reach out using the emergency contact number you provided.
4. How can I check the status of my order?
•
You can check your order status on the "Order Status" screen of the Food Delivery service.
•
Tap the refresh button to see the latest updates (e.g., Cooking, Out for Delivery, Arriving Soon, Delivered).
•
You will also receive push notifications about order updates.
Service Information
5. What are the service hours?
•
The service is available daily from 16:00 to 22:00 (last order: 22:00).
•
In some cases, service may be limited (e.g., delivery restrictions, weather conditions).
6. Where is the service available?
•
Currently, the service is only available in the Seoul area.
•
We are working on expanding to other areas in the future.
Payment Information
7. What payment methods are supported?
•
You can pay using your WOWPASS balance.
8. What does the service fee include?
•
The fee includes both the delivery charge and service fee.
•
Currently, the service fee is waived and the service is provided free of charge.
Additional Inquiries
9. How can I contact customer support?
•
Click the [1:1 Inquiry] button on the "Order Status" screen of the Food Delivery service.
•
You can also access [1:1 Inquiry] from the “My Reservations” screen under the “Wallet” tab.
10. What if I entered incorrect order information?
•
WOW Buddy begins processing your delivery order immediately upon receiving it.
•
If you entered incorrect information, you can cancel the order by tapping the [Cancel Order] button on the “Order Confirmed” screen after payment.
â—¦
Note: Cancellation is only possible before the restaurant begins cooking. Once cooking starts, cancellations and refunds are not available.
•
Please make sure all information is accurate before completing payment to ensure smooth processing.
11. Have other questions?
•
Please contact us through [1:1 Inquiry].