Getting Ready
1.
Make sure your smartphone supports NFC.
•
iPhone: All devices that support the WOWPASS app also support NFC
•
Android: Some devices may not support NFC. Please check in your device’s system settings.
2.
Prepare your physical e-passport.
•
If the front cover of your passport has the following symbol, it supports e-passport functionality.
•
If your passport does not support e-passport functionality, please proceed with authentication by taking a photo instead.
3.
Proceed with e-passport authentication in the app.
•
This process is only required once.
•
You can start e-passport authentication from:
◦
“Settings” → “Account / Security”
◦
During the “Top-up” process
◦
During the “Create Virtual Account” process
How to Scan
iOS (iPhone)
1.
Place your passport on a flat surface and start the e-passport authentication.
2.
Once the NFC scan starts, hold the top back side of your iPhone (near the camera) over the center of your passport.
3.
When the “NFC tag detected” message appears, do not move the phone and hold it steady for at least 5 seconds.
•
Do not switch apps or turn off the screen until the scan is complete. If the scan is not successful, try the following:
1.
Try scanning the top or bottom of the passport instead of the center — the chip location may vary depending on the country and year of issuance.
2.
Some phone cases may interfere with NFC functionality. Try removing the case temporarily.
3.
If repeated errors occur, restart your phone and try again.
4.
If the issue persists, please proceed with photo-based authentication.
4.
Once the scan is complete, the app will automatically move to the next step.
Android
1.
Check where the NFC sensor is located on your smartphone.
•
Depending on the manufacturer, it may be at the top, center, or bottom of the device.
2.
Place your passport on a flat surface and start the e-passport authentication.
3.
Once the NFC scan starts, hold the part of your device where the NFC sensor is located over the center of your passport.
4.
When the “NFC tag detected” message appears, do not move the phone and hold it steady for at least 5 seconds.
•
Do not switch apps or turn off the screen until the scan is complete.If the scan is not successful, try the following:
1.
Try scanning the top or bottom of the passport instead of the center — the chip location may vary depending on the country and year of issuance.
2.
Some phone cases may interfere with NFC functionality. Try removing the case temporarily.
3.
If repeated errors occur, restart your phone and try again.
4.
If the issue persists, please proceed with photo-based authentication.
5.
Once the scan is complete, the app will automatically move to the next step.
Data Privacy
Why is passport information necessary?
Orange Square's WOWPASS service is recognized as an innovative financial service by South Korea's Financial Supervisory Service. According to the regulations of South Korea's Financial Supervisory Service, foreign passport verification is required for card issuance, top-up, and usage. Additionally, foreign exchange transactions at WOWPASS machines require customer identity verification in accordance with South Korea's Foreign Exchange Transactions Act.
How does WOWPASS ensure data security compliance?
Orange Square strictly complies with all regulatory requirements set forth by South Korean financial authorities and only verifies customer identity when necessary, such as in foreign currency exchange transactions. Throughout these processes, customer identity information is securely encrypted and processed. Additionally, Orange Square does not sell or provide customer personal data to third parties for purposes other than providing the WOWPASS service, without the customer's separate consent.